Shipping Policy
Procesing Time:
Orders are typically processed and shipped within 1-3 business days from the date of purchase. However, during peak seasons or sales, processing times may be extended to 3-5 business days.
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Shipping Methods:
We employ standard shipping, typically delivering within 10-15 business days via the primary postal service. For domestic sales, expect delivery within 2-3 days.
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Shipping Rates:
Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination address. Rates will be displayed at checkout before payment is finalized.
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Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package as it makes its way to you.
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Lost Shipments:
While we make every effort to ensure timely delivery of your order, we cannot be held responsible for delays caused by shipping carriers or customs clearance. In the event that your package is lost or significantly delayed, please contact us, and we will work with the carrier to resolve the issue.
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Shipping Address:
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Shipping Restrictions:
We are unable to ship to P.O. boxes or APO/FPO addresses. Additionally, some items may be restricted from shipping to certain countries due to import/export regulations or carrier restrictions.
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Holiday Shipping:
During peak holiday seasons, shipping carriers may experience delays beyond our control. We recommend placing orders well in advance to ensure timely delivery during these periods.
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Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We are here to help and want to ensure that your shopping experience with us is smooth and enjoyable.
Return & Exchange Policy
Returns:
Regrettably, we can only process returns in the event that the item is received in a damaged condition.
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Exchanges:
We offer exchanges within 14 days of purchase. Items must be in their original condition, unworn, and accompanied by the original receipt or proof of purchase. Exchanges can be made for items of equal value.
Should the replacement item hold a higher value, the customer will need to cover the price variance. Additionally, shipping costs for returns are the responsibility of the customer.
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Defective or Damaged Items:
In the rare event that you receive a defective or damaged item, please contact us immediately with a picture of the defective or damaged item and we will arrange for a replacement within 14 days, depending on the situation.
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Refunds Processing Time:
Please allow 7-10 business days for refunds to be processed after we receive the returned item.
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Contact Us:
If you have any questions or concerns about our return and exchange policy, please feel free to contact us.
